Common Inquiries
All the Answers You Need
Do you schedule sick pet appointments?
Yes and no. As you can imagine there is a wide range of health urgencies and emergencies. I do my best to assess patients and manage their conditions at home. Many minor or chronic illnesses can be dealt with at home, but occasionally animals will need to be assessed or treated with more specialized equipment such as X-ray, ultrasound, surgery, etc. In these instances I will refer you to another brick-and-mortar vet clinic that is equipped with these services. If you have concerns about your pet's health and need to schedule an appointment please reach out by phone. Phone calls are checked more frequently than email.
Do you offer payment plans?
Unfortunately, I am not able to offer payment plans. I can only accept cash and credit/debit payments at this time. I am also working on getting established with Care Credit. That being said, I try to work within each family's budget to provide the best care possible. It's important to work together to achieve this goal.
Do you offer pet insurance?
Typically, pet insurance is paid for through a 3rd party and requires payment up front. Once you submit a claim to your pet's insurance company they will reimburse you according to your policy. I am able to complete any forms that are needed to submit a claim to your pet's insurance and help with this process. I strongly encourage owners to get pet insurance established when they are young and healthy, before emergencies or high medical costs occur.
Do you offer on-call 24/7 services?
Simply put, no. As a solo practitioner with 3 small children, you can imagine how that would be a recipe for sleep deprivation and burnout. I am committed to providing my full attention to my clients and their pets during working hours, and being available by phone or email. If you have an emergency outside of these hours please contact the Eastern Maine Emergency Veterinary Clinic in Brewer at 207-989-6267. Many questions can be answered over the phone, and the staff there can assist in helping you decide if your pet needs to be seen overnight.